Manel Srinivas Nayak Knowledge Series - A Talk on "The Inside Story of Mumbai Dabbawalas".

February 10, 2018

TheKnowledge series on “Inside story of Mumbai Dabbawalas” was conducted onSaturday, 10-02-2018 at Nethravathi auditorium with the Coordinator and speakerShri Anantha Thalekar and Shri Jaysingh Pingle treasurer of Nutun Mumbai tiffinbox charity trust.

For the first time the entireprogramme was communicated in Hindi.

Theprogramme began with Shri Jaysingh entering the venue in Dabbawala style. Thetalk was given by Shri Anantha Thalekar with a brief introduction about whatMumbai Dabbawala, represents, their drive towards customer satisfaction, thepricing, and their customer base.

Mr. Anantha said The Gandhi Cap is the hallmark of Dabbawalas in Mumbai, adding further he said the issue of managing thetime and risk of Dabbawlas were what makes them tick. He wished for someone todevelop a technology that will help the dabbawals to carry heavy boxes load.Having adopted technology of late, the Dabbawalas have a track record of 99.99%correct delivery of box to the rightful owner. This, Mr. Anantha Thalekar saidis vital in that home cooked food is delivered to people across religions andfaiths.

TheMumbai Dabbawalas have been sharing their source of success in getting the SIXSIGMA certification to the hard work of each and every Dabbawalla, as eachperson is a shareholder they strive towards customer satisfaction and also havejob satisfaction thus there is zero attrition as each Dabbawala thinks of himselfas entrepreneur. The programme concluded with Question and Answer session.